Personalising service in this way will also help you build trust with your customers. In addition, there are many tools such as CRM systems that enable you to capture relevant client historical information. Personally asking customers their views after they have used your product or service. Giving customers the opportunity to provide testimonials and on-line reviews. One of the leading national training providers in the UK who deliver powerful soft skills training courses at your workplace.
- Stage 1 maps out how front-line staff will initially respond to the customer complaint.
- Yes, the number of customers serviced per hour might be a very important metric within your business, but delivering excellence is likely to be worth a lot more in the long run.
- Take time to engage with your customers to find out what their needs really are.
- This can start before a customer has made a purchase and continue afterwards.